Artificial Intelligence

13 Principles for Using AI Responsibly

Written by: Brian Spisak, Louis B. Rosenberg and Max Beilby   |   c.2023 Harvard Business Review   Love it or loath it, the rapid expansion of AI will not slow down anytime soon. But AI blunders can quickly damage a brand’s

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Using AI to Build Stronger Connections With Customers

Using AI to Build Stronger Connections With Customers

Written by: Maureen Burns, Sharona Sankar-King, Priscilla Dell’Orto and Eduardo Roma | Published by: c.2023 Harvard Business Review   The surge of generative artificial intelligence (AI) applications is spurring exciting innovations and consumer experiments, but it also worries many people

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How AI Is Helping Companies Redesign Processes

Written by: Thomas H. Davenport, Matthias Holweg and Dan Jeavons   |   Published by: c.2023 Harvard Business Review   In the 1990s, business process reengineering was all the rage: Companies used budding technologies such as enterprise resource planning (ERP) systems and

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The New Risks ChatGPT Poses to Cybersecurity

The New Risks ChatGPT Poses to Cybersecurity

Author: Jim Chilton | c.2023 Harvard Business School Publishing Corp.   When OpenAI launched its revolutionary artificial intelligence language model ChatGPT in November 2022, millions of users were floored by its capabilities. For many, however, curiosity quickly gave way to

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The Rise of Big Data and AI in Business

Big Data and Artificial Intelligence (AI) have rapidly become buzzwords in the business world. The potential applications of these technologies are limitless, and it’s no surprise that many organizations are investing in them. In this blog, we’ll explore the rise

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