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Using AI to Build Stronger Connections With Customers

Using AI to Build Stronger Connections With Customers

Written by: Maureen Burns, Sharona Sankar-King, Priscilla Dell’Orto and Eduardo Roma | Published by: c.2023 Harvard Business Review   The surge of generative artificial intelligence (AI) applications is spurring exciting innovations and consumer experiments, but it also worries many people

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Where to Focus Your Company’s Limited Cybersecurity Budget

Where to Focus Your Company’s Limited Cybersecurity Budget

Adam Isles   |   c.2023 Harvard Business Review   Recent research indicates that organizations with 10,000 or more employees typically maintain almost 100 security tools. And yet, well-established global companies continue to be victimized by cyber attacks. For example, payments-processor NCR

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There’s No Silver Bullet for Cybersecurity

Written by: Thomas P. Vartanian   |   Published by: c.2023 Harvard Business School Publishing Corp.   Government officials in the U.S. and the U.K. have taken victory laps after reporting a 15% reduction in ransomware attacks. Ironically, as both governments issued

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How AI Is Helping Companies Redesign Processes

Written by: Thomas H. Davenport, Matthias Holweg and Dan Jeavons   |   Published by: c.2023 Harvard Business Review   In the 1990s, business process reengineering was all the rage: Companies used budding technologies such as enterprise resource planning (ERP) systems and

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